Save My Dog User Service Agreement

Important Notice

This Agreement is a legally binding contract between you (hereinafter referred to as "User") and us regarding the use of the Save My Dog application (hereinafter referred to as "the Application") and related services. Please carefully read the entire content of this Agreement, especially the bolded clauses regarding liability exemption or limitation, right licensing, and dispute resolution. By clicking the "Agree" button, downloading, installing, registering for, or using the Application's services, you are deemed to have fully understood and accepted the constraints of this Agreement.

If you are under 18 years of age, you shall read this Agreement accompanied by your legal guardian and obtain their consent before using the services; if you are under 13 years of age, your guardian must complete account binding and usage authorization in accordance with Google Play's "Family Policy" requirements.

I. Service Scope and Usage Prerequisites

(I) Service Content

The Application provides users with services including short drama browsing, playback, collection, offline download, membership payment, and personalized recommendations. The specific service content is subject to the real-time provision of the Application. We reserve the right to optimize, upgrade, or suspend some services according to Google Play policy adjustments and operational needs, and will notify users through in-application announcements.

(II) Usage Prerequisites

• You warrant that you have full capacity for civil conduct and can independently assume the rights and obligations stipulated in this Agreement; if you are a person with limited capacity for civil conduct, you must obtain the consent of your guardian and have them perform relevant obligations on your behalf.
• You agree to download the Application through the official Google Play Store or third-party channels authorized by us. Versions obtained through unauthorized channels may pose security risks, and we shall not be liable for any such risks.
• To use the services, you shall prepare your own terminal equipment and bear relevant costs such as internet data fees and communication fees, while ensuring that the equipment meets the system requirements for the Application's operation.

II. Account Registration and Usage Rules

(I) Account Acquisition and Authentication

• You may log in and use the services through the following methods:
  • Third-party account login: When logging in via authorized accounts such as Google Account, we will obtain public information such as avatar and nickname with your consent in accordance with Google Play's "Account Governance" requirements;
  • Manual registration: Complete registration with an email address and provide true and valid verification information.
• In accordance with Google Play policies and relevant laws and regulations, some services (such as payment and recharge) may require you to complete real-name authentication. You must provide accurate identity information, otherwise you may not be able to use the relevant functions.

(II) Account Usage Norms

• Your account is for your personal use only. Without our prior written consent, you shall not transfer, lease, lend, or authorize others to use the account in any other way. If you discover unauthorized use of your account, you shall immediately notify us and reset your password; otherwise, you shall bear all losses arising therefrom.
• You shall properly keep your account and password, set a strong password, and update it regularly. We shall not be liable for account theft, information leakage, or other issues caused by your improper custody.
• The following account usage behaviors are prohibited; otherwise, we reserve the right to freeze or cancel your account:
  • False registration, bulk registration, or registration using others' information;
  • Using the account to engage in illegal activities or acts in violation of this Agreement;
  • "Inactive accounts" that have not been logged in or used for 180 consecutive days, which we reserve the right to clean up.

(III) Account Cancellation

• You may apply to cancel your account through "Settings - Account & Security - Account Cancellation". Before applying, you must settle all unused balances, membership rights, and other assets; otherwise, they will be deemed voluntarily abandoned.
• After account cancellation, we will complete the deletion or anonymization of your personal data within 30 days in accordance with Google Play's "Data Deletion Requirements", except for data that must be retained by law. The account and related information cannot be recovered after cancellation.

III. User Conduct and Content Norms

(I) User Conduct Guidelines

When using the services, you must comply with the following provisions and shall not violate Google Play's "Restricted Content Policy" and relevant laws:

• Shall not disseminate illegal, violent, pornographic, hate speech, or other content that violates public order and good customs;
• Shall not engage in hacking, virus implantation, reverse engineering, decompilation, or cracking of the Application;
• Shall not interfere with the normal operation of the Application's servers or bypass our technical protection measures to pirate paid content;
• Shall not use the Application to engage in illegal or breach-of-contract activities such as ad fraud, fraud, or induced payment;
• Shall not collect other users' personal information or disclose private content without authorization.

(II) Content Rights and Liabilities

• All short drama content in the Application (including but not limited to videos, texts, and images) is protected by copyright law, and the intellectual property rights belong to us or the content providers. You only have the right to view the content for personal non-commercial purposes within the Application, and shall not forward, edit, disseminate, or use it for commercial purposes after downloading.
• If you publish User-Generated Content (UGC) through the Application, you must ensure that the content is legal and does not infringe upon the rights of third parties, and grant us a non-exclusive, transferable license to use the content. You shall bear full legal responsibility for any disputes arising from the content you publish.
• We reserve the right to review short drama content in accordance with Google Play's "Content Rating Standards" and take measures such as removing or blocking non-compliant content without prior notice to users.

IV. Paid Services and Transaction Rules

(I) Description of Paid Services

• The Application's services are divided into free services and paid services (such as membership subscriptions and single-episode purchases). The prices, validity periods, and other details of paid services are subject to the display on the service page. We reserve the right to reasonably adjust the prices, but will notify users 7 days in advance through announcements.
• After you complete the payment through the Google Play payment channel, you will immediately obtain the corresponding paid service rights. No refunds will be provided after payment (unless required by law or if the service cannot be normally provided).

(II) Subscription Service Agreements

• Subscription services such as monthly/quarterly/annual auto-renewal will be automatically renewed in accordance with Google Play's "Subscription Policy". We will remind you through push notifications before renewal, and you can cancel the renewal in "Google Play - Subscriptions".
• After canceling the renewal, the purchased subscription service will remain valid until the end of the current period and will automatically terminate upon expiration. No refund will be given for the paid fees.

(III) Minors' Payment Restrictions

Users under 18 years of age must obtain the consent of their legal guardians before making payment operations. If a guardian discovers unauthorized payment by a minor, they may contact customer service to apply for verification with valid proof, and we will handle the matter in accordance with Google Play policies and relevant laws.

V. Intellectual Property Statement

• We hold complete intellectual property rights to the Application's software copyright, interface design, trademarks, service marks, and other related rights. Without our prior written authorization, you shall not arbitrarily use, reproduce, or transfer such rights.
• The intellectual property rights of third-party SDKs used in the Application (such as Google AdMob, Pangle, etc.) belong to the respective providers, and their use must comply with the third parties' service agreements.
• If you believe that the content of the Application infringes upon your intellectual property rights, you may submit proof of rights through the customer service channel, and we will process and respond within 7 working days.

VI. Privacy Protection and Data Usage

• We collect and use your personal information in accordance with the "Save My Dog Privacy Policy" and Google Play's "Data Safety Policy". We only collect data necessary for the provision of services (such as device identifiers and usage logs) and adopt security measures such as SSL/TLS encrypted transmission and AES-256 storage encryption to protect data security.
• Without your explicit consent, we will not share your personal information with third parties, except in the following circumstances:
  • In accordance with legal requirements or mandatory requests from judicial authorities or administrative departments;
  • Sharing with service partners such as Google Cloud, but we will bind them to comply with data protection obligations;
  • Transferring data to the new entity in the event of a change in the operating entity such as merger or acquisition (we will notify you 7 days in advance).
• You have the right to inquire about, correct, or delete your personal information, or disable the personalized recommendation function through "Settings - Privacy". For specific methods of exercising these rights, please refer to the "Privacy Policy".

VII. Modification, Interruption, and Termination of Services

• We reserve the right to modify service content or interrupt services due to technical upgrades, policy adjustments, or other needs. We will notify users in advance through in-application announcements, push notifications, or other methods. If reasonable losses are incurred thereby, we will compensate in accordance with legal provisions.
• We reserve the right to terminate the services without liability in the following circumstances:
  • You seriously violate this Agreement or Google Play policies and fail to correct the violation after notification;
  • Your account is legally canceled or cleaned up;
  • The provision of services becomes impossible due to legal requirements or force majeure.

VIII. Liability Exemption and Limitation

• Exemption from Technical Risks: We shall not be liable for service interruptions or data loss caused by factors beyond our control such as network delays, equipment failures, or system maintenance, but will make every effort to assist in resolving the issues.
• Exemption from Content Liability: The short drama content provided by the Application only represents the views of the content providers. We do not guarantee the authenticity or accuracy of the content; nor do we assume joint liability for the illegality of user-generated content.
• Liability for Third-Party Services: The Application may contain links to third-party services or SDKs (such as advertisements and payments). Relevant services are provided by third parties, and we shall not be liable for their service quality or breach-of-contract acts. Please refer to the third parties' agreements.
• No Compensation for Indirect Losses: We shall not be liable for indirect losses, expected profit losses, or other similar losses arising from the use of the services. The scope of compensation is limited to your direct and reasonable losses (and shall not exceed the service fees you have paid).

IX. Modification and Effectiveness of the Agreement

• We reserve the right to modify this Agreement in accordance with Google Play policy updates or operational needs. If the modified content results in a substantial reduction of your rights, we will notify you 30 days in advance through in-application pop-ups, announcements, or other methods.
• You can review the updated Agreement in "Settings - About - User Service Agreement". By continuing to use the services, you are deemed to accept the modifications; if you do not agree, you may stop using the services and cancel your account.
• This Agreement shall take effect from the date you agree to it and has the same legal effect as the "Save My Dog Privacy Policy", "Membership Service Agreement", and other rules. In case of any conflict, the special agreements shall prevail.

X. Dispute Resolution and Governing Law

• This Agreement shall be governed by the laws of the Hong Kong Special Administrative Region (excluding conflict of laws rules).
• Any disputes arising from this Agreement shall first be resolved through friendly negotiations between the parties; if negotiations fail, either party has the right to apply for arbitration with the Hong Kong International Arbitration Centre, and the arbitration award shall be final and binding.
• If any clause of this Agreement is deemed invalid or unenforceable, it shall not affect the validity of the other clauses.

XI. Contact Information